SWELION’S RETURPOLICY

The normal delivery time is 1-3 working days.
We send orders with Postnord. We do not take financial responsibility for any delays depending on the shipping company.
If you discover damage to the package, you must immediately report this to the post office or other carrier and make a claim. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and make a claim report. If any dispute with the post office or the transport company can not be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 350 for our work with handling the goods.

The shipping cost for an order is charged according to the actual weight – this is done automatically in the online store and the cost of shipping is reported at checkout. Pricing takes place according to the post office’s postage table for letters and packages.

Right of withdrawal / Complaint *
We follow the law on distance contracts according to the Swedish Consumer Agency’s recommendations. According to the Distance Contracts Act, you have the right to return ordered faultless goods without stating any reason. Notice of this must be given as soon as possible, but no later than within fourteen (14) days of receipt of the goods (does not apply to specially ordered goods). There is always a guarantee on the products you buy (12 months). If you can prove that there is a manufacturing defect in the product, you always get new parts, however, the warranty does not apply in the event of wear and tear. You pay the return shipping yourself. For repayment – enter your postal giro, bank giro, personal account, or bank account number.

NOTE! Open purchase of used units only applies if it is unbroken in the packaging in which it was delivered,   or if they have only been taken out and tested.

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna’s partners is the one that handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions must therefore be directed to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment, or direct payment via bank. Invoice is the default payment option.

When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods.

  • Always get the item home before you pay
  • Payment period – always 14 days
  • You never have to give out card details
  • Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act *
  • Download your invoices from klarna.se
  • Possibility of partial payment

If payment is not made, a reminder fee of SEK 50.00 and default interest of 26.00% will be added. At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. Then you will receive a copy of the credit information by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Social security numbers are used as customer numbers for customer management purposes.

* Does not apply to all goods and services, e.g. air travel, events and custom-made goods.

payment method for you who want to choose how much you pay each month. But Klarna account is more than that. In addition to always getting your goods home before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases.

  1. Always get the item home before you pay
  2. Pay from SEK 50 / month or 1/24 of the total amount
  3. You never have to give out card details
  4. All your purchases are collected in one account and on one invoice
  5. Shop now – pay at the end of next month
  6. An avia fee of SEK 29, regardless of the number of purchases
  7. You can pay the full amount at once at any time

For a purchase of SEK 10,000 with Klarna Konto basic terms, the set-up fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458. The number of installments is 12 and each installment is SEK 955. The example assumes that the installment takes place over a period of one year.

Minimum order is SEK 50 including VAT.
Your personal data is handled in accordance with current provisions in the Personal Data Act (PUL).
Your trust in us means a lot and we want you as a customer to feel secure in providing personal information to us.

We care about a high level of protection for your privacy.